At Landmark, we strive to ensure you’re completely satisfied with your purchase. Please review our return policy before placing your order.
Final Sale Items
The following products are final sale and are not eligible for returns, exchanges, or cancellations, except where required by applicable law:
- Firearms (all firearm sales are final once the transfer has been completed)
- Ammunition
- Primers
- Smokeless powder and black powder
- Special-order or custom-order products
- Clearance, sale, and closeout items
- Clothing and apparel
- Gas masks and replacement filters
- Used or pre-owned firearms
- Price-matched or specially discounted merchandise
- Orders purchased through third-party financing or installment payment providers
- Shipping protection and insurance fees
- Firearm safety courses, training classes, and event registrations (non-refundable if the participant does not attend)
30-Day Return Policy
Most other products may be returned within 30 days of delivery if they meet the following requirements:
- The item is unused and in its original condition.
- All original packaging, manuals, accessories, tags, and included parts are present and undamaged.
- The product has not been installed, modified, or altered.
Returning Your Order
If your purchase qualifies for a return, you may choose one of the following options:
Return In Store
Bring your eligible item and proof of purchase to one of our retail locations. After inspection, we’ll process your refund or exchange.
Return by Mail
If returning your item by mail:
- Contact our customer support team before shipping your return.
- Ship the item within 30 days of the original delivery date.
- Email your tracking number and order details to our customer service department once the package has been shipped.
- Refunds or exchanges will be processed after the returned merchandise has been received and inspected.
Restocking Fees
Items that are returned outside of our return requirements, returned incomplete, or show signs of use may be refused or may be subject to a reasonable restocking fee at Landmark’s discretion.
Manufacturer Warranty
Most products sold by Landmark are covered by the manufacturer’s warranty.
If you experience an issue with a product, please contact our customer support team. We’ll gladly assist you with troubleshooting, warranty claims, repairs, replacements, or directing you to the appropriate manufacturer when necessary.
If you have any questions regarding returns, exchanges, or warranty coverage, please contact our customer service team before returning your merchandise.