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Refund and Returns Policy

Returns & Refund Policy

At Landmark Firearms, we are committed to providing quality products and excellent customer service. Please review our Returns & Refund Policy before placing your order.

Final Sale Items

The following products are considered final sale and are not eligible for returns, exchanges, or cancellations, except where required under applicable Canadian law:

  • Firearms (all firearm sales are final once the transfer has been completed)

  • Ammunition

  • Primers

  • Smokeless powder and black powder

  • Special-order or custom-order products

  • Clearance, sale, and closeout merchandise

  • Clothing and apparel

  • Gas masks and replacement filters

  • Used or pre-owned firearms

  • Price-matched or specially discounted items

  • Orders purchased through third-party financing or installment payment services

  • Shipping protection and insurance fees

  • Firearm safety courses, training classes, and event registrations (non-refundable if the participant does not attend)

30-Day Return Policy

Most other products may be returned within 30 days of the delivery date, provided they meet the following conditions:

  • The item is unused and remains in its original condition.

  • All original packaging, manuals, accessories, tags, and included components are present and undamaged.

  • The product has not been installed, modified, or altered in any way.

Returns that do not meet these requirements may not be accepted.

Returning Your Order

If your purchase qualifies for a return, you may choose one of the following methods:

Return In Store

Bring the eligible item along with your proof of purchase to one of our retail locations. Once the product has been inspected and approved, we will process your refund or exchange.

Return by Mail

To return an item by mail:

  • Contact our Customer Support team before sending your return.

  • Ship the item within 30 days of the original delivery date.

  • Email your order number and shipment tracking information to our customer service team after your return has been shipped.

  • Refunds or exchanges will be processed once the returned merchandise has been received and inspected.

Return Shipping

Unless the return is the result of our error, a defective product, or a warranty-approved claim, customers are responsible for all return shipping costs.

We recommend using a tracked and insured shipping service, as Landmark Firearms cannot be responsible for returned packages lost or damaged during transit.

Restocking Fees

Items returned outside the conditions of this policy, returned incomplete, or showing signs of use may be refused or may be subject to a reasonable restocking fee at the discretion of Landmark Firearms.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged during shipping, defective, or different from what you ordered, please contact our Customer Support team as soon as possible after delivery.

We will work with you to resolve the issue through a replacement, exchange, repair, or refund, where appropriate.

Manufacturer Warranty

Many products sold by Landmark Firearms are covered by the manufacturer’s warranty.

If you experience an issue after the return period has expired, our Customer Support team will gladly assist you with warranty information, troubleshooting, repair options, or directing you to the appropriate manufacturer or Canadian distributor.

Questions?

If you have any questions regarding returns, exchanges, refunds, or warranty claims, please contact Landmark Firearms Customer Support before returning your merchandise. Our team is always happy to assist you.